Important Update

We are receiving a high level of correspondence about service disruption issues and we do not have the capacity to respond to every one, but the Waste and recycling collection service disruptions webpage should help provide some useful information.

Waste and recycling services

Wiltshire Council provides efficient waste and recycling services to the residents of Wiltshire county. As a resident, you will need to sign up to create an account or login to use these services. Please ensure to keep your login details safe. If you require assistance with creating an account see our create an account video or our create an account help guide.

Please review the available service options below which will allow you to report issues, request a new bin, obtain information on bin collections, chargeable garden waste and our recycling centres.

You can also sign up to receive email alerts from us.

Find out more

• Waste collection calendar
• Waste service policy
• Translation and other formats
• Assisted collections
• Hazardous and clinical waste
• Large item reuse and collection
• Garden waste collections

---

• Leave feedback or submit an enquiry
• Make a complaint

---

Report or request

---

• A missed bin/container collection
• A bin that was not returned correctly
• A spilt waste incident
• A damaged bin/container
• Delivery of a new bin/container
• Request removal of an unwanted bin/container

Chargeable garden waste

---

• Request or renew a chargeable garden waste collection
• Report a missing sticker
• Report a change of address

Additional services

---

• Apply for a HRC vehicle permit
• Request an assisted collection
• Cancel an assisted collection
• Request a larger bin/container
• Request a clinical waste collection
• Change a clinical waste collection